Data Protection

This privacy policy ("Policy") describes how the personal information ("Personal Information") you provide on the consarctic.de website ("Website" or "Service") and all related products and services (collectively, "Services") is collected, protected, and used. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update that information. This Policy is a legally binding agreement between you ("User," "you," or "your") and Consarctic GmbH ("Consarctic GmbH," "we," "us," or "our"). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Agreement. This Policy does not apply to the practices of companies we do not own or control, or to individuals we do not employ or manage.

Automatic data collection

Automatic Collection of InformationaWhen you access the Site, our servers automatically record information that your browser sends. This data may include information such as your device's IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before coming to the Site and Services, pages of the Site and Services that you visit, the time spent on those pages, information you search for on the Site, access times and dates, and other statistics.

Automatically collected information is used only to identify potential abuses and compile statistical information about the use and traffic of the website and services. This statistical information is not otherwise aggregated in a way that could identify any specific user of the system.

Storage of personal information

You can access and use the Site and Services without telling us who you are or revealing any information that could allow someone to identify you as a specific, identifiable individual. However, if you choose to use some of the features on the Site, you may be asked to provide certain personal information (such as your name and email address). We will receive and store any information you knowingly provide to us when you create an account, make a purchase, or complete online forms on the Site. Where necessary, this information may include the following:

  • Personal information such as name, place of residence, etc.
  • Contact information such as email address, address, etc.
  • Account details such as username, unique user ID, password, etc.
  • Payment information such as credit card details, bank details, etc.
  • Geolocation data such as latitude and longitude.
  • Any other materials you willingly provide to us, such as articles, images, feedback, etc.

Some of the information we collect comes directly from you through the Site and Services. However, we may also collect Personal Information about you from other sources, such as public databases and our joint marketing partners. You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Site. Users who are unsure about what information is mandatory are welcome to contact us.

Use and processing of the collected information

In order to provide you with the website and services, or to comply with a legal obligation, we need to collect and use certain personal information. If you do not provide the information we request, we may not be able to provide you with the requested products or services. Any information we collect from you may be used for the following purposes:

  • Improving user experience
  • Creating and managing user accounts
  • Fulfill and manage orders
  • Deliver products or services
  • Improve products and services
  • Respond to inquiries and provide support
  • Place targeted advertising
  • Protection against misuse and malicious users
  • Operating the website and services

The processing of your Personal Data depends on how you interact with the Site and Services, where you are located in the world, and whether one of the following applies: (i) you have given your consent for one or more specific purposes; however, this will not apply where the processing of Personal Data is subject to the California Consumer Privacy Act or European Data Protection Law; (ii) providing information is necessary for the performance of a contract with you and/or for any pre-contractual obligations you may have; (iii) processing is necessary for compliance with a legal obligation to which you are subject; (iv) processing is related to a task carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.

Please note that under some legislations we may be entitled to process data until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases. In any case, we will clarify the specific legal basis that applies to the processing, and in particular whether the provision of personal data is a statutory or contractual requirement, or a requirement required to enter into a contract.

Billing and payment

For paid services, we request credit card or other payment account information, which is used solely for payment processing. Your purchase transaction data is retained only for as long as necessary to process your purchase, after which your purchase transaction data is deleted. To the extent necessary to process future payments, and subject to your prior consent, your financial data is stored in encrypted form on secure servers of our reputable payment gateway service provider, who is committed to treating your personal information in accordance with this policy. All direct payment gateways adhere to the latest security standards administered by the PCI Security Standards Council, a joint effort of brands such as Visa, MasterCard, American Express, and Discover. The exchange of sensitive and private data takes place over an SSL-secured communication channel and is encrypted and protected with digital signatures. The website and services also comply with PCI Security Standards to create the most secure environment possible for users. For additional security and protection, malware scans are performed regularly.

Manage information

You have the option to delete certain Personal Information we have about you. The Personal Information you can delete may change as the Site and Services change. However, if you delete Personal Information, we may retain a copy of the unrevised Personal Information in our records for the duration necessary to fulfill our obligations to our affiliates and partners, and for the purposes described below. If you wish to delete your Personal Information or permanently delete your account, you may do so from your account settings page on the Site.

Publication of data

Depending on the requested services or as necessary to complete a transaction or provide a service you have requested, we may, with your consent, share your information with our trusted third parties who work with us, as well as any other affiliates and subsidiaries we rely on to support the operation of the Site and the services available to you. We do not share personal information with unaffiliated third parties. These service providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or to comply with legal requirements. We may only share your personal information for these purposes with third parties whose privacy policies are consistent with ours or who agree to follow our policies regarding personal information. These third parties are given personal information they need only to perform their assigned tasks, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.

Data retention

We will retain and use your personal information for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, unless a longer retention period is required or permitted by law. We may use any aggregated data derived from or incorporating your personal information after you update or delete it, but not in a manner that would identify you personally. After the retention period, the personal information will be deleted. Therefore, the right of access, the right of erasure, the right of rectification, and the right to data portability cannot be enforced after the retention period.

Transfer of information

Depending on your location, data transfers may involve the transfer and storage of your information in a country other than your own. You have the right to learn about the legal basis for any data transfers to a country outside the European Union or to any international organization governed by public international law or established by two or more countries, such as the UN, as well as the safeguards we have put in place to protect your data. If any such transfer is taking place, you can find out more by reviewing the relevant sections of this Policy or by contacting us using the information provided in the "Contact Us" section.

The rights of users

You can exercise certain rights regarding your data processed by us. In particular, you have the right to do the following: (i) you have the right to withdraw your consent where you have previously consented to the processing of your data; (ii) you have the right to object to the processing of your data where the processing is based on a legal basis other than consent; (iii) you have the right to know whether data is being processed by us, to be informed about certain aspects of the processing and to receive a copy of the data being processed; (iv) you have the right to verify the accuracy of your data and to request that it be updated or rectified; (v) you have the right, under certain circumstances, to restrict the processing of your data; in this case, we will not process your data for any purpose other than storage; (vi) you have the right, under certain circumstances, to have us erase your personal data. (vii) You have the right to receive your data in a structured, commonly used and machine-readable format and, where technically feasible, to have it transmitted to another controller without hindrance. This provision applies provided that your data is processed by automated means and that the processing is based on your consent, on a contract to which you are party, or on pre-contractual obligations.

Right to object to processing

If personal data is processed in the public interest, in the exercise of official authority vested in us, or for the purposes of our legitimate interests, you may object to such processing by providing a ground related to your particular situation to justify the objection. However, you should know that if your personal data is processed for direct marketing purposes, you can object to such processing at any time without giving any reason. To learn whether we process personal data for direct marketing purposes, you can refer to the relevant sections of this document.

Data protection rights under GDPR

If you reside in the European Economic Area (EEA), you have certain data protection rights, and Consarctic GmbH strives to take reasonable steps to enable you to correct, amend, delete, or restrict the use of your personal data. If you would like to know what personal data we hold about you and have it removed from our systems, please contact us. Under certain circumstances, you have the following data protection rights:

  • You have the right to request access to your personal data that we hold and have the ability to access your personal data.
  • You have the right to request that we correct any personal data that you believe is inaccurate. You also have the right to request that we complete any personal data that you believe is incomplete.
  • You have the right to request the erasure of your personal data under certain conditions of this policy.
  • You have the right to object to our processing of your personal data.
  • You have the right to request restriction of processing of your personal data. If you restrict the processing of your personal data, we may retain it but will not process it further.
  • You have the right to receive a copy of the information we hold about you in a structured, machine-readable and commonly used format.
  • You also have the right to withdraw your consent at any time if Consarctic GmbH has relied on your consent to process your personal data.

You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).

How to exercise these rights

All requests to exercise your rights can be directed to Consarctic GmbH using the contact details provided in this document. Please note that we may ask you to verify your identity before responding to such requests. Your request must contain sufficient information to enable us to verify that you are the person you claim to be or that you are the authorized representative of such a person. You must provide sufficient details to enable us to properly understand and respond to the request. We will not be able to respond to your request or provide you with personal data unless we first verify your identity or authority to make such a request and confirm that the personal data relates to you.

Children's data protection

We do not knowingly collect personal information from children under 18. If you are under 18, please do not submit any personal information through the Site and Services. We encourage parents and guardians to monitor their children's internet usage and to help enforce this Policy by instructing their children never to submit personal information through the Site and Services without their permission. If you have reason to believe that a child under 18 has provided us with personal information through the Site and Services, please contact us. You must also be at least 16 years old to consent to the processing of your personal information in your country (in some countries, we may allow your parent or guardian to do so on your behalf).

Cookies

The website and services use "cookies" to personalize your online experience. A cookie is a text file placed on your hard drive by a website server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical purposes, to operate the website and services. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. To learn more about cookies and how to manage them, visit internetcookies.org

Do Not Track Signs

Some browsers have a "Do Not Track" feature that signals to the websites you visit that you do not want your online activities tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to the collection of personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. The website and services do not track their visitors over time and across third-party websites. However, some third-party websites may track your browsing activities when they serve you content, which enables them to tailor the offering to you.

Advertising

We may allow certain third-party companies to help us tailor advertising we believe may be of interest to users and to collect and use other data about user activity on the Site. These companies may deliver advertising that may place cookies and otherwise track user behavior.

Links to other resources

The Site and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Site and Services and to read the privacy statements of each resource that may collect personal information.

Information protection

We secure the information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and disclosure of personal information under our control and custody. However, no data transmission over the Internet or any wireless network can be guaranteed. Therefore, while we strive to protect your personal information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and confidentiality of any information and data exchanged between you and the Site and Services cannot be guaranteed; and (iii) despite our best efforts, such information and data may be viewed or tampered with by third parties during transmission.

Data breach
In the event that we become aware that the security of the Website and Services has been compromised or that users' personal information has been disclosed to unrelated third parties as a result of external activities, including but not limited to security attacks or fraud, we reserve the right to take reasonably appropriate measures, including but not limited to investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will use reasonable efforts to notify affected individuals if we believe there is a reasonable risk of harm to the user as a result of the breach or if notification is otherwise required by law. If we do so, we will send you an email.

Changes and extensions

We reserve the right to change this Policy or its terms relating to the Website and Services from time to time at our discretion and will notify you of any material changes to the way we treat personal information. If we do so, we will send you an email to notify you. We may also notify you by other means at our discretion, such as through the contact information you have provided to us. Any updated version of this Policy will be effective immediately upon posting of the revised Policy, unless otherwise noted. Your continued use of the Website and Services after the effective date of the revised Policy (or such other action as specified at that time) will constitute your acceptance of those changes. However, we will not, without your consent, use your personal information in a manner that is materially different from that stated at the time your personal information was collected.

Agreement to this policy

You acknowledge that you have read this Policy and agree to all of its terms and conditions. By accessing and using the Site and Services, you agree to this Policy. If you do not agree to the terms of this Policy, you are not authorized to access or use the Site and Services.

Contact us

If you would like to contact us to learn more about this policy, or if you would like to contact us to resolve a matter relating to individual rights and your personal data, you can send an email to info (at) consarctic.de.

This document was last updated on February 10, 2021